Own the end-to-end processing and validation of payroll and benefits–related invoices, ensuring accuracy, completeness, and on-time payment
Serve as a primary point of contact for payroll and benefits–related invoice queries from employees and HR partners, providing timely and professional responses
Investigate and resolve booking/ payment discrepancies using established procedures and tools
Collaborate with internal teams and external providers to resolve more complex issues, escalating to the People Leader or senior team members as appropriate
Develop and maintain strong working relationships with HR, Finance, vendors, and other stakeholders to support smooth payroll and benefits invoice payments
Identify recurring issues or process gaps and propose improvements to enhance accuracy, efficiency, and customer experience

Experience in the Human Resources & Payroll and Benefits Service Delivery
Experience in Accounts Payable/ Invoice Management
Strong oral and written English language skills
Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
Previous experience working with Workday and any ticketing system is an advantage

Payroll & Benefits Specialist

Key skills