Collections Assistant
Porto Alegre, Rio Grande do Sul, Brazil
Full Time
2 hours ago
No Sponsorship
Key skills
CommunicationNegotiation
About this role
Role Overview
- Contact delinquent customers in the post-sale period regarding products;
- Identify and understand the reasons for delinquency, seeking the best approach for each situation;
- Conduct collections negotiations in a consultative and strategic manner;
- Update customer information and negotiation records in internal systems;
- Work with a focus on recovery, retention, and customer experience.
Requirements
- Currently pursuing a Bachelor's degree;
- Experience in customer service;
- Intermediate Excel skills;
- Strong verbal communication and clarity when handling customer interactions;
- Negotiation skills and ability to manage collection discussions;
- Consultative approach, focused on customer experience and issue resolution;
- Experience updating and recording information in systems;
- Organized, analytical, and detail-oriented.
Benefits
- Food allowance
- Meal voucher
- Transportation voucher
- Health insurance
- Dental insurance
- Childcare assistance
- Gym membership for all through Wellhub (Gympass)
- Profit-sharing program
- One day off during your birthday month
- Education assistance for undergraduate degrees, language courses, and postgraduate studies