Business Travel Consultant, Business Travel Expert
Germany
Full Time
14 hours ago
No Sponsorship
Key skills
SalesforceCommunication
About this role
Role Overview
Provide first-class travel support via chat, phone, and email
Keep up to date on suppliers, destinations, and systems
Quickly assess customers' needs, urgency, and preferences
Accurately handle hotel, flight, car rental, and train bookings
Advise customers on self-service options available on the Navan platform and app
Respond promptly while meeting SLA targets
Follow company and client policies to ensure global compliance
Provide stakeholders with feedback on goal progress and key processes
Participate in team meetings on products, suppliers, and industry developments
Stay informed about best practices in the travel industry
Maintain attendance, complete assigned training, and meet performance metrics
Requirements
Minimum 5 years as a travel consultant with experience in flight, train, and hotel bookings; at least 3 years' experience with a GDS (Sabre, Amadeus, or Galileo) (mandatory)
Fluent German (mandatory) and strong English skills
Experience in a contact center or other customer-facing role
Comfortable using tools such as Gmail, Zendesk, Slack, and Salesforce
Availability: Monday to Friday
Days off: Saturday, Sunday, and public holidays
Ability to multitask, resolve urgent issues quickly, and work independently to troubleshoot
Empathetic, professional, and excellent verbal and written communication skills
Benefits
Proof of residence in Germany is required to apply.