Business Travel Consultant, Business Travel Expert

Role Overview

• Provide first-class travel support via chat, phone, and email
• Keep up to date on suppliers, destinations, and systems
• Quickly assess customers' needs, urgency, and preferences
• Accurately handle hotel, flight, car rental, and train bookings
• Advise customers on self-service options available on the Navan platform and app
• Respond promptly while meeting SLA targets
• Follow company and client policies to ensure global compliance
• Provide stakeholders with feedback on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry developments
• Stay informed about best practices in the travel industry
• Maintain attendance, complete assigned training, and meet performance metrics

Requirements

• Minimum 5 years as a travel consultant with experience in flight, train, and hotel bookings; at least 3 years' experience with a GDS (Sabre, Amadeus, or Galileo) (mandatory)
• Fluent German (mandatory) and strong English skills
• Experience in a contact center or other customer-facing role
• Comfortable using tools such as Gmail, Zendesk, Slack, and Salesforce
• Availability: Monday to Friday
• Days off: Saturday, Sunday, and public holidays
• Ability to multitask, resolve urgent issues quickly, and work independently to troubleshoot
• Empathetic, professional, and excellent verbal and written communication skills

Benefits

• Proof of residence in Germany is required to apply.