Field Service Engineer, Orthopedics

Role Overview

• Manage the customer support system in the installation, service and repair of all products.
• Perform Technical Support to internal and external customers through the Customer Support Call Center.
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Responds to customer requests for emergency service, troubleshoots and takes corrective action.
• Provides guidance to customers and assists when customer satisfaction issues arise.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Manage allocated inventory and complete required audits to support thereof.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
• Be familiar and adhere to J&J environmental and safety policies and guidelines.

Requirements

• Vocational/Trade Certificate with preferably 6 years related work experience, Associate degree with preferably 4 years related experience or Bachelor’s degree with preferably 2 years related experience or preferably 8 years related work experience in customer support, technical support/technical service.
• Academic qualification in engineering or equivalent.
• Knowledge of servicing principles, practices and procedures preferred.
• Experience in the Medical Device Industry is preferred.
• IT integration skills preferred.

Benefits

• Health insurance.
• 401(k) matching.
• Flexible work hours.
• Paid time off.
• Company car eligibility.