Manage a portfolio of up to 30 mid-tier clients with moderately high complexity and $1.5M
$3M ARR.
Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
Conduct semi-customized program reviews and provide strategic recommendations.
Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
Serve as the primary point of contact throughout the client lifecycle.
Maintain accurate records of client interactions, milestones, and engagement metrics.
Collaborate with internal teams to ensure timely delivery and client satisfaction.

Bachelor’s degree in Business, Public Administration, Communications, or related field.
4 – 6 years of experience in consulting, customer success, or enterprise account management.
Experience with SaaS platforms and digital tools preferred.
Understanding of customer success principles and SaaS business models.
Familiarity with digital transformation in the public sector.
Knowledge of project management and implementation best practices.
Strong analytical and communication skills.
Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
Ability to manage multiple client relationships and competing priorities.
Ability to work independently and proactively solve problems.
Ability to build trust and credibility with clients and internal stakeholders.
Ability to translate client needs into actionable strategies and solutions.

Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
Special guest discussions about issues that impact our employee population

Experience Partner

Key skills