Serve as the senior-most technical escalation point for all Gen AI platform issues.
Perform advanced root cause analysis (RCA) on platform outages and performance degradation.
Monitor, maintain, and optimize the health, performance, and cost-efficiency of Gen AI workloads.
Troubleshoot end-to-end architecture spanning API gateways and networking.
Collaborate with L1/L2 support teams to develop documentation and procedures.
Partner with Development, MLOps, and Infrastructure teams to identify recurring issues.
Support deployment and release activities for Gen AI models and applications.
Manage incidents following ITIL-aligned processes.
Drive automation of support workflows to improve efficiency.
Stay current with platform updates and assess impact on existing deployments.

Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.
5+ years of experience in production support, platform engineering, cloud operations, or site reliability engineering (SRE), with at least 2+ years focused on AI/ML or Gen AI platforms.
Experience supporting enterprise-scale cloud environments in financial services, consulting, or similarly regulated industries.
Certifications: Azure (AZ-104, AZ-305, AI-102, AZ-400), AWS (Solutions Architect Associate/Professional, Machine Learning Specialty, Cloud Practitioner), Databricks (Data Engineer, Machine Learning Professional), ITIL v4 Foundation or higher.

AI Engineer / Senior Platform Support Assistant Vice President

Key skills