Request, obtain, organize, and review medical records, medical bills, and supporting documentation related to personal injury claims
Prepare and maintain complete demand files for submission to insurance carriers
Ensure all records, bills, liens, and supporting documentation are properly saved, organized, and maintained within the case management system
Review records and bills for completeness, accuracy, and consistency prior to demand preparation
Request amendments, corrections, or updated documentation from medical providers when necessary
Maintain frequent communication with clients regarding treatment status, records requests, and outstanding documentation needs
Document expenses and payment activity accurately within the case management system
Collaborate with attorneys, case managers, and other departments regarding case status and outstanding needs

Previous experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation preferred
Experience requesting, reviewing, or organizing medical records and medical bills
Experience communicating with medical providers, insurance adjusters, or clients regarding claim-related matters
Strong organizational skills and attention to detail
Ability to manage a high-volume workload in a fast-paced environment
Strong written and verbal communication skills
Ability to work independently while maintaining accountability and follow-through
Reliable attendance, professionalism, and responsiveness
Fluency in both English and Spanish.

Personal Injury Demands Specialist – Virtual Assistant

Key skills