Research, initiate follow-up and resolve all health care insurance claim accounts with existing credit balances.
Navigate through various payer systems and multiple internal systems to ensure timely and accurate resolution of claims.
Use critical and analytical problem solving skills to resolve issues.
Utilizes excellent written and oral communication skills to collaborate and maintain positive working relationships with peers, leaders, clinical personnel, and payer representatives to resolve credit balances.
Contributes to implementation of process improvement initiatives aimed at improving credit department.
Supports monthly reporting of outstanding credit balances.

High School Diploma or equivalent required
2 years’ experience with accounting, transactions or medical billing systems a plus
Health care and medical billing/collections/overpayment remediation or experience
Knowledge or experience working with a variety of health care insurance payers
Intermediate computer proficiency in Microsoft Office including Excel and Outlook.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Specialist II, Credit Balance

Key skills