Research, initiate follow-up and resolve all health care insurance claim accounts with existing credit balances
Navigate through various payer systems and multiple internal systems to ensure timely and accurate resolution of claims
Use critical and analytical problem solving skills to resolve issues
Uses strong organizational skills to effectively manage large amounts of detailed information
Utilizes excellent written and oral communication skills to collaborate and maintain positive working relationships with peers, leaders, clinical personnel, and payer representatives to resolve credit balances.
Contributes to implementation of process improvement initiatives aimed at improving credit department
Supports monthly reporting of outstanding credit balances
Stay current on communications relating to healthcare reimbursement and regulatory changes
Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
Requirements
High School Diploma or equivalent required
5+ years’ experience with accounting, transactions or medical billing systems a plus
Health care and medical billing/collections/overpayment remediation or experience is preferred
Knowledge or experience working with a variety of health care insurance payers is preferred
Intermediate computer proficiency in Microsoft Office including Excel and Outlook.
Benefits
Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.