Customer Service Specialist - Remote 1099 Independent Contractor (#ODC)
United States of America
Full Time
1 hour ago
$17 - $10 USD
No H1B
Key skills
Call Center ExperienceData EntryComputer LiteracyWindows 11Google ChromeMicrosoft Internet ExplorerUSB Headset with MicrophoneIntegrated or USB CameraHard-wired Internet ConnectionCommunication
About this role
Inktel Contact Center Solutions is seeking Remote 1099 Independent Contractors for the Call Center Specialist Representative role. This position involves assisting students with non-classroom needs related to registration, financial aid, billing, and admissions, while providing excellent customer service over the phone.
Responsibilities:
- Answers incoming phone calls from clients, members, subscribers, or the public
- Responds to questions directly within the scope of the position
- Routes calls to the appropriate person if necessary
- Counsels clients or other callers who are upset or have urgent concerns
- Ensure callers have been provided with all necessary paperwork and instructions
- Solicits information necessary to respond appropriately or route caller
- Performs lookups or extracts records from information system or other files
- Educates callers about available services, products, or benefits
- Oversees service schedules. Ensures estimates and other information given to the public are current
Requirements:
- High school diploma or equivalent
- 1-2 years Call Center Experience
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be computer literate and internet savvy
- Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
- Excellent oral communication skills: clear diction, tone, and use of proper grammar
- Ability to deliver quality customer service in a high-volume environment
- Ability to advise and counsel students in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and active listening
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
- Dependable, a history of good attendance and punctuality is essential
- You must provide your own equipment
- Minimum PC Requirements: Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better, 40 GB or more of available space, 100 GB or more of total space, 8 GB of RAM or better, Windows 11 (No Macs or Chromebooks), Two (2) available USB 2.0 or greater ports
- Minimum Monitor and Accessory Requirements: Dual Monitors 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p), USB Headset with Microphone, Camera Integrated or USB Camera
- Minimum Software Requirements: Latest version of Google Chrome for Windows, Certain client programs may require specific versions of Microsoft Internet Explorer
- Minimum Internet Connectivity Requirements: Hard-wired connection (no wireless), Minimum 45 MBPS download / Minimum 10 MBPS upload, Internet connection must not be shared with more than 3 devices in the same location, Maximum Latency Threshold 120 milliseconds (ms)
- Spanish (Preferred)
- Location: Orlando, FL (Preferred)