Associate Manager, Marketplace & Channel Operations

Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials. They are seeking an Associate Manager for Marketplace & Channel Operations to support execution and performance tracking across various retail channels, with a key focus on Amazon.

Responsibilities:

• Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed)
• Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities
• Translate data into clear, actionable takeaways for the Director and broader team
• Own item setup and catalog updates across marketplace and retail channels
• Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data
• Maintain trackers for: Launches, Promotions, Content updates, Compliance issues, PO status and follow-ups
• Ensure execution is accurate, timely, and aligned with established processes
• Track agency and broker deliverables and follow up to ensure completion
• Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice)
• Partner with the Amazon agency to monitor and resolve account health issues, including: Suppressed listings, Stranded inventory, Buy Box issues, Policy flags and open cases
• Identify opportunities to improve or streamline reporting and operational workflows
• Begin to apply AI and automation tools to reduce manual work and improve efficiency

Requirements:

• 2–4 years in marketplace, ecommerce, retail operations, catalog operations, or account support
• Hands-on Amazon experience (Seller Central, Vendor Central, reporting tools)
• Strong analytical and reporting skills (Excel / Google Sheets)
• Ability to interpret data and translate it into clear next steps
• Strong project management and follow-through
• Experience working with: Marketplace platforms, Retailer portals, Agency partners
• Clear written and verbal communication skills
• High level of organization and attention to detail
• Experience with Amazon 1P and 3P models
• Familiarity with Amazon Brand Analytics, Advertising Console, or third-party tools (Helium 10, Jungle Scout, etc.)
• Experience working alongside an Amazon agency
• Exposure to QVC, iHerb, Faire, TikTok Shop, or similar channels
• Background in consumer products (wellness, beauty, home, etc.)
• Familiarity with AI tools for reporting or operational workflows