Senior Service Provider Manager

Role Overview

• Maintaining a robust global service provider management framework which includes a set of policies, processes, procedures and tools to effectively manage service provider risks and performance
• Continuously refining the service provider management service catalogue, integrating industry best practices and adapting methodologies to address evolving operational risks.
• Taking end-to-end ownership of assigned deliverables, ensuring timely execution and high quality, while demonstrating sound judgment and proactive problem-solving
• Developing constructive relationships with service providers and leading meetings to support collaboration, clear expectations, and issue resolution.
• Supporting the Global Head Service Provider Management by providing guidance to junior team members through coaching and onboarding, championing clear standards and ways of working, and helping maintain the quality and timeliness of team output.
• Driving, together with the Global Head Service Provider Management, the setting and enforcement of quality standards (templates, controls discipline, documentation, action tracking), including review/quality assurance of key deliverables and continuous improvement of team ways of working
• Supporting business through the service provider lifecycle through stakeholder collaboration, education, and guidance
• Managing complex stakeholder queries and escalations (internal and external) in an efficient and timely manner, ensuring transparent communication and appropriate decision-making
• Building and maintaining effective and collaborative relationships with team members and within Partners Group
• Driving and delivering strategic initiatives and projects that improve operating efficiency/effectiveness of the team and Partners Group’s operations (incl. process optimization and automation opportunities)

Requirements

• University degree or undergraduate education (in finance, accounting or business)
• Minimum of 7 years’ relevant experience in service provider management/oversight or with third party relationships.
• Experience within asset managers or service providers is a plus.
• Proven ability to assess and mitigate operational risks (e.g., service disruptions, quality lapses, dependency risks) in outsourcing environments.
• Proactive, detail-oriented, and collaborative, with a track record of driving accountability in third-party relationships.
• Strong grasp of SLAs and performance metrics.
• Familiarity with tools for monitoring provider deliverables and operational workflows.
• Fluent in English (written/verbal), with the ability to clearly articulate risks, negotiate solutions, and influence stakeholders.

Benefits

• Career opportunity in a global, dynamic and client-oriented environment
• Opportunity to learn the business from some of the world’s leading private market specialists
• Growth-oriented entrepreneurial culture with significant development opportunities
• International working environment
• Competitive salary with performance-related compensation model