Junior Account Executive

Role Overview

• Maintains and nurtures existing client relationships.
• Functions as liaison between client companies and operations staff.
• Assists in negotiating work agreements.
• Tracks product/service opportunities, project timelines, meeting notes, quotes and client communication including emails in Funnelmaker.
• Participates in important business/trade events onsite and virtually as needed that impact business unit.
• Cultivates 20% or more growth of existing partner base from previous calendar year.
• Works as a team to help the company achieve overall growth of at least .05% per month from previous calendar year.
• Conducts weekly/bi-weekly status meetings with ALL DRTV and For-profit clients.
• Conducts pre-drive meetings with all Non-profit PBS/NPR clients two weeks prior to the start of the drive (excludes Tier 1 MSB Partners).
• Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive.
• Conducts annual product/service review meetings along with Manager/Director with each Partner.
• Maintain and grow average number of products for client portfolio to at least 3.5 products per Partner.
• Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four business hours of receipt.
• Provides New Client Start-Up Assistance and Onboarding of new partners including submission and testing of programming items.
• Send Pre-Drive survey to prepare for upcoming drive and completion of tasks related to survey results.
• Acting as the primary point of contact or public relations representative of ACD, overseeing client relations/operations/strategies and ensuring short
• and long-term projects or activities get completed in a timely manner while ensuring our average weighted grade is kept at 18points or below weekly.
• Ensuring client expectations are set appropriately and needs are met; continually checking the “pulse” of accounts to aid client retention and support company growth.
• Cultivate and maintain positive, professional inter-departmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result.
• Performs other duties as assigned by management

Requirements

• 3+ year experience working in a virtual contact center environment
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Proven experience as call/contact center supervisor or similar position
• Bachelor’s Degree in Business or Communications preferred
• Experience in high level customer service is required
• Knowledge of performance evaluation and customer service metrics
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability.

Benefits

• Remote Work – No commute time to the office
• Equipment Provided: Laptop
• Headset
• Monthly Internet Stipend
• Medical/Vision and Dental Insurance
• Flexible Spending Account / Health Savings Account
• Personal Accident Insurance
• 401(k)/Roth with matching
• Tiered PTO based upon length of employment
• Discounts & Life Services offered through Optum EAP
• Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years.