Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components
Manage circuit move, add, change and disconnection orders (MACDs) life cycle
Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting
Facilitate physical layer installation of server and network cabling according to cabling matrices
Physical server and circuit troubleshooting and fault analysis
Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues
Responsible for coordinating and tracking requests/orders and providing weekly reports
Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
Update CDP/Internal documents when requested and perform ad-hoc tasks when required
Work with SCM, equipment vendors, and data centers to manage delivery dates and time windows.
Submit Vendor Remote Hands Requests to support physical works on site

Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure
Diploma or Bachelor’s Degree in IT, or equivalent
Strong troubleshooting skills technical, logistical, process, and others
Knowledge of relevant technologies
fibre optics, network interface types: form factors and protocols
Excellent oral and written communication
Basic command-line proficiency in Linux/Unix and any switch OS CLI
Experience executing detailed MOPs, technical instructions, following documentation.
Able to work independently with minimum supervision.

Edge Operations Engineer

Key skills