Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers
Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes
Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers
Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures
Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement

Must hold Full working rights in Australia
Based in Sydney, and able to travel to our Sydney Office
Passionate about assisting individuals with a naturally empathetic approach
Skilled at building and maintaining meaningful relationships with various stakeholders
Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting
Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment

Comprehensive 8-week induction group training, a mix of classroom and on the job experience
Supportive, collaborative & friendly team culture
Structured remuneration and progression program, enabling you to grow your career within a global organization
Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues
Exposure to the latest global medical and security updates and trends

International Operations Specialist – Assistance Services

Key skills