VP, Principal I – EUC Delivery Planning and Enablement Lead

Role Overview

• Working closely with Head of End User Services to plan and define EUS service strategy, aligning with regional and global standards.
• Develop service roadmaps that support business growth and incorporate innovation in user productivity, collaboration, and digital workplace transformation.
• Own the EUS planning lifecycle from annual demand registration and budget planning, through service roadmap development and portfolio/pipeline governance, to resource and capacity planning across all EUS services.
• Serve as the EUS Business Enablement leader, bridging technology and business teams.
• Act as the primary liaison between end users (business units) and the IT EUS team, translating business requirements into practical EUS solutions.
• Oversee major EUS initiatives and projects from inception to completion.
• Provide hands-on project leadership, ensuring on-time delivery and effective resource management.
• Plan and manage project budgets, negotiate with global Head Office for support and resources.
• Inspire and mentor a team of skilled EUS professionals, fostering a culture of critical thinking, continuous learning, and service excellence.
• Champion cross-functional collaboration and translating complex business needs into tangible technology outcomes.
• Cultivate strong relationships with senior Business and IT executives at both regional and global levels.
• Regularly engage with Tokyo Head Office stakeholders to ensure alignment of EUS projects with global/regional strategies and standards.
• Communicate effectively with Japanese stakeholders, leveraging Japanese language skills as needed.
• Develop and implement service improvement initiatives to drive enhancements in user experience, collaboration, mobility, performance, security, and service levels.
• Lead transformation efforts to modernize the end-user environment and support APAC business growth.
• Ensure high operational reliability of EUS services.
• Implement robust risk management and compliance measures in end-user environments, aligning with IT governance standards.
• Define clear KPIs and outcome metrics (e.g., service uptime, user satisfaction, incident resolution times, cost savings, etc.) for EUS initiatives that support business growth.
• Prepare and present regular status reports to stakeholders, demonstrating the business benefits delivered (such as improved productivity, risk mitigation, and cost efficiencies).
• Work closely with technical solution teams and other IT and business functions to align on EUS architecture, standards, and project execution.
• Drive change management and adoption of new end-user technologies through effective communication and user engagement across APAC.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Advanced degree (MBA or similar) is a plus.
• 10+ years in IT Service Delivery or End User Services roles, with significant experience in multinational/regional IT operations and project management ideally in a financial or enterprise environment.
• Prior experience as a team lead or manager with regional responsibility is required.
• Deep knowledge of End User Computing (EUC) and End User Services domains, including Microsoft 365 services, Windows client security (e.g., Intune, Endpoint management), remote access zero-trust solutions (e.g., Zscaler Private Access), collaboration tools (Teams, Zoom, WebEx), and endpoint security technologies.
• Certifications like PMP/ITIL/CSM or relevant technical certificates (MS-900, MD-101, etc.) are advantageous.
• Strong critical thinking, strategic planning, and problem-solving abilities.
• Demonstrated hands-on leadership in driving complex IT projects and transformations to successful outcomes.
• Exceptional stakeholder management and communication skills.
• Japanese language proficiency is advantageous but not mandatory.
• Proven track record of aligning technology services to business needs and delivering measurable business outcomes (growth enablement, efficiency gains, improved user satisfaction, regulatory compliance) through technology solutions.
• Must possess the ability to translate business requirements into technical solutions with a focus on results and value creation.
• High agility to work in a dynamic, fast-paced environment with shifting priorities.
• A collaborative, proactive attitude, and resilience to manage unplanned tasks or urgent issues effectively.

Tech Stack

• PMP

Benefits

• NA