As part of Development Support, you ensure that technical issues are not only resolved but permanently understood.
You work closely with Development and Service teams, strengthening the quality of our solutions.
Your focus: thorough analyses, reliable fixes and clear communication.
You systematically investigate faults and identify root causes in source code and database structures.
Through targeted adjustments, you ensure that identified issues are properly corrected.
You coordinate successful installations of solutions at our customers via remote support.
By creating precise entries in the knowledge base, you secure insights for future cases.
In collaboration with Service Consultants, Developers and System Technicians, you clarify technical questions and communicate with our customers' IT managers.

Completed degree in business administration or a technical field, or equivalent vocational training
Experience with relational database systems, object-oriented development and ERP/merchandise management systems
Proficiency in a modern programming language such as C#, Java or ABL, and experience with ticketing systems
Strong service orientation, analytical thinking, and a structured, team-oriented way of working
Very good German and English skills for communication in an international environment

Open communication, informal culture (first-name basis), team spirit, respect, appreciation, and joint team and company events
Flexible working-time models, home office/remote work, workation, and a time-credit account (e.g., for a sabbatical)
Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and performance/development reviews
Structured onboarding concept, Employee Assistance Service, Wellhub, JobRad (company bike leasing), and employee offers/discounts

Developer, 2nd Level Support

Key skills