Work on existing Dynamics 365 and Power Platform projects to support configurations and customisations.
Support, manage and deliver ongoing platform application support with the goal of achieving customer satisfaction and service excellence.
Accountable for problem resolution and implementation of corrective actions where required.
Working with other team members to analyse system functions and review functional and technical specifications.
Understanding incoming incidents, replicating these on UAT / QA / Sandbox environments to allow for fix verifications.
Work with team members to ensure best practice and quality approach to customer software support.
Ensure high standards of customer engagement and services are maintained.
Expected to complete work-related training and learning with the goal of obtaining relevant Microsoft Certifications in the Power Platform.
Writing technical documentation.

Industry experience working in software support environments.
Experience in a .NET programming language, preferably C#
Experience in the Microsoft Power Platform
MS PowerApps, Power BI and Power Automate.
Experience in Data, UI, Logic, Data Verse and Visualisations.
Strong ability to manage multiple client relationships simultaneously.
Strong Customer engagement and delivery experience
Experience with Azure / Cloud concepts Knowledge
ITIL Framework
Strong Interpersonal skills with ability to support and communicate with users on all levels.
Ability to work on own initiative and be self-motivated.
Ability to work effectively as a member of a team.
Ability to be resilient, customer-centric and strong decision-making skill.
A strong desire and ability to learn new platforms and technologies.

Power Platform Technical Consultant

Key skills