Senior International HRBP, APAC

Role Overview

• Act as a senior HR expert for complex employee relations (ER) matters across your allocated countries, with particular in-depth knowledge across multiple APAC countries (India, Singapore, Japan, the Philippines, Australia).
• Provide pragmatic, solutions-focused guidance on high-risk and sensitive cases, including performance management, misconduct, investigations, and terminations
• Navigate nuanced local legal frameworks with confidence, ensuring compliance while supporting business objectives
• Partner closely with internal stakeholders and Oyster customers to deliver clear, actionable advice on complex people issues in a timely and commercially-minded way
• Draft country-specific information on a wide range of HR topics in our team format.
• Leverage AI and automation tools to streamline the generation, updating, and scaling of country-specific HR documentation, ensuring rapid and accurate knowledge delivery.
• Answer questions (in the form of tickets) on HR topics which are unable to be resolved by our first line teams.
• Provide internal Oyster teams with training (or other methods of increasing their knowledge) on HR topics as needs arise.
• Look for opportunities to proactively improve country-specific HR information.
• Attend customer calls when there are questions on country-specific HR information.
• Work with other teams (e.g. Customer Support, Sales, Product, Legal) to problem-solve country-specific issues with your HR knowledge.
• Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality.
• Actively leverage AI responsibly to maximize personal output, sharing best practices with the broader People Services team.
• Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams.
• Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!

Requirements

• Deep employee relations expertise across multiple countries, with hands-on experience handling complex and high-risk cases (e.g. investigations, PIPs, terminations)
• 6+ years of ER & HR generalist experience, with a strong track record of supporting both internal stakeholders and external clients
• Cross-country HR experience, with a deep global focus (eg, APAC, EMEA, AMER, LATAM).
• Culturally aware, with a nuanced understanding of local HR practices, norms, and expectations across the regions you’ve supported
• An exceptional communicator, able to translate complex employment topics into practical, accessible advice (both in writing and in conversations)
• Solution-oriented and commercially minded, offering well-reasoned options and confident recommendations when faced with challenging people matters
• Skilled at stakeholder engagement, including presenting confidently to senior leaders, clients, and cross-functional teams
• Change-ready and growth-driven, excited by ambiguity and eager to challenge the status quo to improve processes and outcomes
• People-first mindset, with a strong focus on the experience of our customers, team members, and employees in everything you do
• Tech-Forward & AI-Literate: Digitally savvy with a strong curiosity for HR tech and AI; practical experience using AI tools to accelerate drafting, research, and data analysis is highly valued.
• Continuous Improvement Mindset: A proven track record of optimizing existing processes, scaling operations, and moving from reactive firefighting to proactive problem-solving.
• High-Performance Delivery: Thrives in a metrics-driven environment with a focus on speed, precision, and high-quality outcomes for global customers.
• [BONUS] Demonstrable experience with EORs (Employer of Record) & proven ability to navigate the complexities of international employment and compliance within EORs.
• [BONUS] Additional languages
• [BONUS] Have worked in a fast-paced, scaling startup or global tech environment
• [BONUS] Experience implementing AI tools or automation workflows within an HR or Ops function.
• A reliable home internet connection (or be able to get one)
• Fluent English language.

Benefits

• 40 days off per year (including holidays and vacation), or more if required by your country.
• Access Plumm, our mental well-being service.
• Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.
• All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
• Receive a stipend for your laptop and home office equipment to get you set up quickly.