Key skills
Project ManagementCommunicationRemote WorkCustomer SuccessAccount Management
About this role
Role Overview
- Central point of contact between internal departments and clients
- Identifies individual needs and develops tailored solutions
- Guides new and existing clients through all contract and order processes
- Proactively informs clients about new benefits
- Actively helps shape the benefits portfolio
- Provides strategic client advisory and develops bespoke benefits programs
- Identifies improvement opportunities in existing systems to support sustainable employee retention
Requirements
- Completed commercial training or a comparable qualification
- Several years of professional experience, ideally in key account management, project management, or Customer Success Management
- Solid knowledge of HR and tax topics
- Ideally complemented by experience in Compensation & Benefits
- Strong service orientation, empathy, strong communication skills, and assertiveness
- Independent, structured, and solution-oriented working style
- Strong planning and organizational skills
- Confident handling of commercial topics
- Business-fluent German and English
- Solid project management skills and an affinity for technical topics
Benefits
- Flexible working hours
- Modern office on Fuerteventura or remote work across the Canary Islands
- Workation with extras: up to 4 weeks of EU workation per year – including flight & accommodation if choosing Munich as the location
- 30 days of annual leave
- Permanent contract & private supplemental health insurance
- Above-average salary compared to local standards
- Support with obtaining an NIE number and handling administrative formalities
- Warm, welcoming on-site team