Serve as the primary point of contact for pharmaceutical clients supporting HUB programs
Build and maintain strong, consultative client relationships
Lead client meetings, performance reviews, and strategic discussions
Oversee program delivery, ensuring alignment with client objectives and SLAs
Analyze performance metrics and provide data-driven insights and recommendations
Collaborate with cross-functional teams to ensure high-quality service delivery
Manage program financials, including budgets, invoicing, and P&L tracking
Identify risks, opportunities, and areas for program optimization
Support contract management, renewals, and growth opportunities
Ensure compliance with regulatory requirements and client SOPs

Bachelor’s Degree or equivalent relevant experience
5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience)
Strong understanding of reimbursement, prior authorization, and patient assistance programs
Experience supporting or managing call center-based programs or service delivery models preferred
Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting
Salesforce CRM/CLS experience required
Strong analytical, organizational, and problem-solving skills
Excellent communication, presentation, and negotiation skills
Proficiency with Microsoft Office applications
Ability to manage multiple priorities independently

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture

Client Account Manager – Patient Access HUB

Key skills