Own and execute recurring operational workflows across DTC, Amazon, retail, wholesale, and 3PL partners
Coordinate inventory transfers, inbound shipments, item setup, order routing, and launch readiness activities
Monitor operational KPIs and proactively flag issues impacting service, cost, or execution
Maintain high data accuracy across core systems including Shopify, Amazon, ERP/OMS, EDI, and planning tools
Build and improve SOPs, trackers, dashboards, and workflows that create scale and reduce manual work
Identify broken processes and drive practical fixes with urgency
Independently manage marketplace initiatives with clear timelines, owners, and follow-through, including launches, assortment expansions, content updates, and operational improvements
Partner across Supply Chain, Finance, Sales, CX, Product, and Marketing to keep Amazon, retail marketplace, and channel priorities moving efficiently
Run structured meetings, recap action items, and hold internal teams and external partners accountable to marketplace deadlines and deliverables
Communicate with warehouses, freight providers, vendors, marketplaces, and external partners
Resolve day-to-day execution issues quickly and professionally
Track partner performance and escalate recurring gaps when needed
Operate with speed, ownership, and attention to detail
Continuously look for ways to improve efficiency, reduce errors, and save cost
Bring solutions, not just problems

4+ years of experience in ecommerce operations, supply chain operations, business operations
Proven ability to independently manage multiple priorities in a fast-moving environment
Strong systems aptitude with the ability to quickly learn new platforms and tools
High proficiency in Google Sheets / Excel with strong analytical skills
Excellent organizational skills and strong attention to detail
Clear, professional written and verbal communication skills
Comfortable holding others accountable and following through persistently
Process improvement mindset with a bias for action
Experience with Shopify, Amazon Seller/Vendor Central, ERP/OMS, EDI, Monday.com, or similar tools strongly preferred
Must be reliable, responsive, and aligned to U.S. Eastern Time working hours.

6 Medical plans to choose from, plus Dental and Vision
Access to resources such as One Medical, Teladoc, Talkspace, Kindbody
401K program with employer match
Health Saving Account & Flexible Savings Account contribution options
Paid time off (PTO) and Summer Fridays
Company Paid Holidays
$500 Annual Personal Development Stipend
NYC Commuter benefits
Annual charitable donation matching program
Free NYC Citibike
TUSHY-versary recognitions
Full suite of TUSHY products for your home, plus 5 TUSHY bidets per year to gift to friends and family!

Operations Manager

Key skills