Client Director – 6mth FTC

Role Overview

• Running client meetings; creating and leading presentations with precision, confidence, a sense of presence and gravitas
• Running pitches and initiatives with the support of the senior team
• Taking responsibility for the overarching relationship with clients across your allocated pillar account, spanning the wider business as well as project specifics
• Being a key agency partner across all levels and brands; building trusted and collaborative partnerships with clients
• Being responsive and proactive to client needs and requests, identifying where opportunities lie to exceed expectations
• Being flexible and adaptable to circumstances, proposing solutions with ease
• Contributing to RFI’s, negotiating fee and timing discussions to safeguard our value and quality
• Selling and defending our creative product; confidently presenting and positively challenging briefs, feedback, proposals and financials with the client team
• Contributing to annual reviews; foreseeing and evading difficult situations, facilitating challenging conversations with confidence and grace
• Having a strong understanding of our offering and articulating it confidently to clients at every level
• Possessing a naturally inquisitive nature, striving to learn and understand our client’s business and industry; identifying opportunities and proactively unlocking new conversations
• Supporting a Client Partner in the strategic direction and growth of your allocated account
• Reporting into your Client Partner on a day-to-day basis, balancing autonomy with regular updates and judging when it’s appropriate to seek senior support
• Overseeing the delivery of design projects and workflow, ensuring work is completed to the highest standard whilst meeting client timelines and budgets
• Ensuring the team are working efficiently to deliver the highest quality work
• Advising on project timelines and proposals, which are realistic and effectively meet our client’s needs
• Overseeing Flook and the weekly/monthly reporting of financials, including billings, forecasting and client purchase orders
• Supporting the Client Partner with the annual and quarterly forecasting plans and presentations
• Creating inspiring presentations and contributing to the pitch process, using your strategic and industry knowledge
• Learning from the Client Partners to grow client relationships, as well as broadening your understanding of the client service discipline and client’s business
• Leading and inspiring clients and internal Bulletproof teams alike
• Mentoring and taking responsibility for the reviews and development of the junior client service team.
• Positively contributing and driving the culture of our Bulletproof tribe
• Leading by example, steering and instilling team spirit
• Building unbreakable bonds by working collaboratively with the wider Bulletproof team and department heads
• Providing clear and actionable feedback, which is supported by appropriate rationale and grounded within your client, account, category and industry knowledge
• Foreseeing and identifying potential issues, proactively managing individual project wash-ups
• Confidently utilising our proprietary strategic tools
• Fostering close relationships with the production team in the delivery of artwork and guidelines
• Proactively generating ideas to inspire members of the wider team
• Recognising areas for improvement and suggesting solutions to drive efficiencies
• Leading the development and delivery of client presentations, pitch preparations and new business proposals when required.

Requirements

• A keen and can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Balance a calm professional manner with passion and positivity
• Ability to forge strong senior relationships through excellent interpersonal skills
• Proactive and committed to identifying, leveraging and building opportunities as well as relationships with clients
• Exceptional attention to detail and communication skills, both written and verbal
• Strong judgement, which is well informed and reliable; able to foresee potential problems and propose solutions
• Ability to lead and mentor a team, which produce results and demonstrate best practice
• Has big picture thinking, yet also understands the importance of attention to detail and the smooth running of the overall account/s
• Ability to always remain positive and calm under pressure in our fast-paced working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• Commercially aware with a thorough understanding of the marketplace and a willingness to continue learning

Benefits

• Competitive benefits package!