E-commerce Support – Automation Assistant

Role Overview

• Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire
• Respond to customer inquiries and resolve order-related issues via email
• Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided)
• Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp

Requirements

• Experience managing multiple e-commerce marketplaces
• Experience in customer service and order processing
• Ability to manage communications and workflows across multiple tools
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay