Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves
Produce internal briefing materials ahead of major external moments like regulatory decisions, product launches, policy developments, so leadership is never scrambling and every Multiverser finds out what the need to know, first.
Own the internal FAQ and "what to say if asked" resources that equip every colleague to be an informed and confident ambassador for the business
Take editorial ownership of All Hands: theme, narrative arc, content commissioning, and speaker preparation, ensuring it consistently moves the needle on alignment and energy
Support our Exec team with internal-facing communications
town halls, written updates, video messages
ensuring tone and content are consistent with our external narrative
Build a rhythm of regular leadership communication that doesn't only happen at All Hands, so colleagues feel informed week-to-week, not just quarter-to-quarter
Own the content programme that tells the employee story: learner outcomes, team culture, career progression, mission moments, taking guidance and inspiration from the EVP and aligning with priority recruitment marketing campaigns where required
Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand
Own and optimise our internal channels (Slack, intranet, email newsletters), deciding what goes where, at what frequency, and in what format, and build measurement into the channel strategy through open rates, engagement, and feedback loops
Work hand-in-hand with Data & Insights and the wider Comms team to translate internal performance data into narratives that colleagues can understand, use, and repeat
Build a simple framework for measuring whether internal comms is working — do people feel informed, do they understand the strategy, can they articulate the narrative — and report quarterly to the Director of Communications on channel health and narrative consistency
Requirements
You embody the mission. You believe in equipping workers to win in the AI era, and you want every colleague to feel that purpose in how they show up at work
You have hands-on experience leading internal communications in a fast-moving, complex organisation, and you've owned narrative, channels, and leadership comms
You understand that internal comms is not a downstream function. You sit at the intersection of Data & Insights, Product, and external Comms
You're a strong, instinctive writer and editor, able to sharpen a leadership message, a town hall script, or a sensitive change announcement with equal confidence
You know how to translate data into story: you can take customer ROI evidence, learner outcomes, or operational performance figures and turn them into something every Multiverser can articulate and believe in
You're fluent in AI tools and use them to move faster and think bigger, but you apply rigorous human judgement to everything that goes out under Multiverse's name
You're calm and clear-headed under pressure: comfortable drafting sensitive internal communications in real time when external scrutiny spikes, and confident telling leadership what needs to be said and when
You're operationally strong on channels
Slack, intranet, email
You partner well with senior leaders: you can hold your own in a room with the exec team, give honest counsel on tone and timing, and earn trust quickly
You thrive in networked organisations, collaborating fluidly with People, Product, Tech, Data & Insights, and the wider Comms team
You see All Hands and leadership comms as strategic levers, not logistical exercises, and you have a track record of using them to drive genuine alignment
Benefits
Time off
27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill
all in one mental health support
Hybrid work offering
for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme
you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!