Senior Product Designer

Role Overview

• Embed in a cross-functional pod (1 Product Designer + 1 Product Manager + 2 Software Engineers), with AI as a core part of the workflow end-to-end, from problem framing through ship. The pod’s focus will likely be aligned to one of our three WoJo brands.
• Lead product design end-to-end within your pod: framing the problem, planning and running user research, designing solutions, prototyping (Figma and AI-assisted code), and partnering with engineering to ship.
• Reconcile user needs and business needs to produce experiences that are exceptional for the traveler and measurable for the business.
• Design complete experiences across all states—happy paths, edge cases, errors, empty, recovery—with accessibility (WCAG 2.2 AA) built in from the start.
• Use AI thoughtfully across your workflow (research synthesis, ideation, rapid prototyping, parallel exploration), with good judgement about when to reach for it and when to lead with human thinking.
• Design AI features that earn user trust through transparency and reliability—thinking through how to communicate uncertainty and handle the moments when the model gets it wrong.
• Take part in the full product development cycle: accessing and analyzing data, writing user stories, contributing to success criteria, and running A/B tests.
• Contribute to and extend our design system.
• Mentor more junior designers and coach PMs and engineers on user-centered thinking.
• Present design work and rationale to audiences from your pod to leadership, shaping a clear story around the problem, the exploration, and the decision.
• Work with tools like Figma, Miro, Confluence, Jira, and a growing set of agentic design and coding tools (e.g. Claude, Cursor, etc.).

Requirements

• 5+ years of professional experience in a Product Design or UI/UX Design role working end-to-end.
• A portfolio of shipped work demonstrating strength across research, interaction design, and visual design.
• Strong user-centered methodology and design judgement—you can explain not just what you designed but why.
• Demonstrated fluency with AI tools in a design workflow (prototyping, research, ideation, code generation), and a thoughtful point of view on where AI helps and where it doesn’t.
• Comfort managing multiple projects simultaneously without compromising quality.
• Strong written and verbal communication—you can present to engineering, product, and leadership with the right framing for each audience.
• Ecommerce or transactional digital product experience.
• An “I’ll figure it out” attitude.
• Based in or open to relocating to Massachusetts, with at least two in-office days per week required.

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.