Temporary Social Community Specialist

Role Overview

• Manage and monitor social engagement across platforms including LinkedIn, Instagram, Facebook, X, and emerging channels.
• Respond to or escalate community comments, questions, and direct messages in alignment with brand guidelines.
• Support proactive audience engagement and identify opportunities for real-time brand interaction.
• Conduct social listening and monitor brand sentiment, educator conversations, industry trends, and competitor activity.
• Flag and escalate sensitive or high-risk reputation issues and support crisis communications readiness.
• Maintain escalation workflows, documentation, and operational processes related to reputation management.
• Develop recurring reports and dashboards on engagement, sentiment, campaigns, and reputation insights.
• Surface actionable recommendations to inform content strategy, thought leadership, and proactive communications.
• Manage Curriculum Associates’ Glassdoor presence and support employer brand initiatives with HR and Internal Communications.
• Coordinate cross-functional communications requests while improving workflows, systems, templates, and team efficiency.

Requirements

• Strong understanding of social listening, social monitoring, and brand reputation management best practices.
• Exceptional written communication and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong judgment and professionalism when handling sensitive or escalated issues.
• Detail-oriented with strong operational and project management abilities.
• Familiarity with Sprout and/or the education industry is a plus.
• Experience in social media, communications, PR, digital marketing, community management, or reputation management preferred.
• Experience supporting brand social channels and engaging with online communities.
• Preference may be given to individuals with experience in education, edtech, or supporting online communities.

Benefits

• Temporary employees who average, and maintain, at least 30 hours of work per week may become eligible for medical coverage, under the Affordable Care Act, after an initial waiting period.
• Temporary and per-diem employees working more than 20 hours per week are eligible for twelve paid holidays.
• All temporary employees are eligible for accrued sick time.
• Temporary employees may be eligible to participate in the 401k if they meet the hours required of the plan.