Lead the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS)
Provide technical expertise and guidance in a lead capacity
Expert knowledge of the business, processes, procedures, and relevant technology areas (e.g., Architecture, Infrastructure, Security)
Act as the primary subject matter expert and consult with clients/project teams on research, analysis, design, and testing of technical solutions
Mentor and monitor the work of others
Provide technical insight and recommendations to the business and/or outside vendors

Undergraduate degree or Technical Certificate
Graduate degree preferred
7+ years related experience
5+ years of experience with monitoring tools: Dynatrace, Datadog, Splunk
Strong incident response, debugging, and problem-solving skills using tools such as ServiceNow
5+ years of experience working with clients during incident triage activities
5+ years of experience working with cross-functional teams using tools such as PowerBI, Confluence, Jira
Background in security, compliance, or regulated environments
Experience supporting 24x7 production systems with on-call rotations (PagerDuty)
Experience acting as team lead, mentor for junior team members
Financial Services, Credit Cards domain experience will be an asset
Experience of Testing and DevOps environment will be an asset

IT Solutions Design Specialist

Key skills