This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment.
Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
Educates patients on billing, insurance and regulatory issues of all complexity levels.
Identify areas where improvements can be made and takes the initiative to manage up recommendations diplomatically.

High School Diploma or Equivalent (GED)
(Required)
Minimum of 1 year-Related work experience (Required)
Minimum of 1 year-Customer Service (Preferred)
Skills: Communication, Customer Retentions, Customer Service, Customer Support Policies, Standards And Procedures

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Encourage an atmosphere of collaboration, cooperation and collegiality.

Customer Financial Specialist Associate

Key skills