Respond to community-based inbound calls and web inquiries
Provide information and services through Sentara's web and interactive call center platforms
Deliver exceptional customer service by offering accurate, timely, and helpful information to consumers
Produce and maintain tracking and monitoring reports
Ensure data accuracy and accessibility
Manage consumer databases to support efficient operations

High School Graduate or Equivalent (Required)
Minimum 3 years of call center experience (required)
Experience handling community-based inbound calls (preferred)
Prior work experience in a healthcare setting (preferred)
Proficiency with data entry and maintaining accurate consumer databases
Experience producing tracking, monitoring, and performance reports
Strong written and verbal communication skills with a customer-focused approach
Reliable and dependable with consistent attendance and adherence to assigned work shift
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Web and Contact Center Representative

Key skills