AVP, Change Management

Role Overview

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria
• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation
• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization
• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA
• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers
• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk
• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs
• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration
• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work
• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness
• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption
• Participate in Process Owner forums as an SME; identify process gaps and recommend mitigations/enhancements to support Recovery performance (including reducing stagnant inventory)

Requirements

• 5+ years of experience in financial services (credit/servicing/collections/recovery preferred)
• 5+ years in roles involving technology delivery, business systems, data analysis, reporting, or process optimization
• 3+ years of experience with requirements definition and translating business needs into delivery scope
• 3+ years hands-on experience with one or more: SQL, ETL tools, SAS Studio, or similar data/query tools
• Proficiency with Microsoft Office (Excel, PowerPoint, Visio, Word)
• Ability and flexibility to travel for business as required

Tech Stack

• ETL
• SQL

Benefits

• Flexible work arrangements
• Opportunity for career development