AVP, Complex Claim Liability Specialist

Role Overview

• Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices.
• Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management.
• Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, negotiating and resolution.
• Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
• This may include a specific assignment as a severity management resource to one or more field offices.

Requirements

• College degree preferred or equivalent business experience.
• 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).
• Position requires a proficiency in oral and written communications.
• Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.
• Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution.
• Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.
• Extensive experience handling large exposure and/or complex liability claims.
• Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.
• Thorough understanding of the litigation process, relevant case and statutory law.
• Ability to recognize, analyze and advise on complex coverage, liability and damage issues.
• Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.
• Create and manage positive working relationships with business and marketing partners.
• Ability to analyze and effectively respond to human resource issues.
• Utilize technology as a strategic tool.
• Ability to make independent decisions up to $1,000,000 without involvement of supervisor.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.