Renewals Analyst

Role Overview

• Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs
• Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing
• Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecting)
• Drive to extend term commitments to minimum one year or 18-24 month agreements.
• Ensure all renewal contracts are accurate, compliant, and completed on time
• Adhere to defined renewal processes, documentation standards, and data accuracy requirements
• Maintain consistent, proactive communication with customers to reinforce value and ensure smooth renewals
• Support renewal conversations with clear, structured value messaging
• Identify at-risk accounts using data signals and escalate appropriately to support retention efforts
• Utilize AI-assisted tools to draft, personalize, and scale customer communications efficiently
• Deliver a consistent and professional customer experience across a high-volume account base
• Maintain accurate renewal forecasts and pipeline tracking within Salesforce
• Use dashboards and AI-supported insights to identify renewal risks, trends, and opportunities
• Ensure all customer records, contract details, and activity logs are complete and up to date
• Provide regular reporting and updates to leadership on renewal performance
• Leverage company-provided AI and automation tools to streamline renewal tracking, follow-ups, and reporting
• Reduce manual effort by utilizing systems for reminders, data updates, and communication workflows
• Identify opportunities to improve efficiency within existing processes and workflows
• Partner with internal teams to support continuous improvement initiatives
• Work closely with Sales, Customer Success, and Customer Operations teams to support renewal outcomes
• Assist with account analysis to identify retention risks and opportunities for packaging or pricing alignment
• Support cross-functional initiatives related to renewals, customer experience, and operational improvements
• Complete additional projects and responsibilities as assigned.

Requirements

• 3+ years of experience in renewals, sales support, customer success, or account management
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Willingness to work in evening shifts aligned with North American time zones
• Experience working with CRM systems (Salesforce preferred)
• High attention to detail and strong organizational skills
• Ability to manage a high-volume workload and meet deadlines consistently
• Comfortable working in structured, process-driven environments
• Self-motivated and able to work independently with exceptional accountability
• Comfortable using or learning AI-enabled tools to improve productivity.

Benefits

• Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
• Join a global team while helping build and scale our Hyderabad operations.
• Gain exposure to global customers and develop skills that open pathways into Customer Success, Operations, and Revenue roles.
• Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with long-term stability.
• We take pride in our culture of passion, care, and high performance, ensuring every team member can thrive.