Manage end-to-end Trade Operations processes, ensuring timely and accurate delivery
Monitor workflows, allocate work, and optimise resources to meet demanding SLAs
Ensure all transactions are processed in line with quality standards, policies, and procedures
Track volumes, productivity, and turnaround times, taking corrective action where needed
Maintain effective process documentation and operational standards
Lead, coach, and develop a high-performing operations team
Drive performance, productivity, and continuous skills development
Ensure delivery of exceptional service to internal and external clients
Resolve complex queries, disputes, and escalations (e.g. documentary discrepancies, interbank claims)

Team Lead, Trade Operations

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