Regional Director of Operations

Role Overview

• Oversee, influence, and assure that communities meet and exceed budgeted occupancy for each assigned community and the region as a whole.
• Evaluate financial reports including revenue, expenses, care-fee expense ratios, and other key metrics and indicators and provide guidance and oversight to Executive Directors.
• Directly supervise, evaluate, train, and coach Executive Directors to maintain high standards of care, service, financial and occupancy expectations using established company policies and procedures in compliance with state and local regulations.
• Partner effectively with all team members, including community, regional and home office.
• Evaluate performance and intervene to correct deficiencies in a timely manner to meet overall company performance objectives.
• Assure execution of services including care, culinary, maintenance, housekeeping, activities, and programming is of the highest standard.
• Effectively communicates and resolves concerns and conflicts with residents, families, team members, vendors or others with a high degree of professionalism and skill in customer service.
• Adhere to and direct community and regional team leaders to follow established policies and procedures.
• Present current and relevant financial and occupancy data routinely and assist and set goals and objectives to meet company expectations.
• Represent the company to outside agencies, government agencies, and professional organizations.
• Take an active role in recruiting future team members including sourcing, interviews, and selection as appropriate.
• Respond to and support appropriate closure to concerns and issues related to residents, care, service, or team member relations.

Requirements

• Multi-site experience required.
• 5+ years of experience working in an RCFE in an operations position.
• RCFE Administrator Certificate and/or State of Nevada license depending on territory.
• Must have experience extracting data from multiple segregated data sets.
• At least 2 years of college; Bachelors degree in related field is preferred.
• Proficient with computer software systems including Microsoft Office: Word, Excel, PowerPoint, and lead generating software, revenue and expense management.
• RealPage Accounting and Leasing & Rents, Youve Got Leads (YGL), and ADP or other HRIS is preferred.
• Must obtain a criminal background clearance or exemption in the State of CA prior to beginning work.
• Experience and skill in reading and interpreting financial data including revenue, expenses, and P&L reporting.
• Strong ability to identify areas of opportunity, define corrections needed and establish goals.
• Excellent communication, organization and time management skills.
• Flexible and able to change priorities frequently.
• Must be highly motivated and able to work with little direction and with a sense of urgency.