Client Management Manager

Role Overview

• Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, benchmarking, and technology as critical value drivers.
• Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
• Leads the global efforts for assigned portfolio across 4 regions and 50+ countries, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
• Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.
• Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
• Develop creative pricing strategies and contributing to ongoing client P&L management and client retention.
• Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
• Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
• Strong relationship building skills to ensure trusted partnerships with clients.

Requirements

• 5+ years of global account/client management experience with strong proven people leadership skills and travel industry is strongly preferred.
• Previous customer / client-facing experience and client relationship management skills with global clients.
• Previous global service delivery /account implementations experience a plus.
• Proven track record to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority, with the ability to identify business opportunities.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Proven success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability.
• Ability to communicate Amex GBT’s value proposition, with proven executive level presentation skills up to and including the “C Suite”.
• Demonstrated ability to build strategic vision, account plans, action plans, set and measure goals, etc.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
• Strong financial skill and analytical attitude required to use the key drivers of profitability.
• A very strong business and financial competence with a consistent track record of gaining results and achieving targets are required.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication, presentation and influencing skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
• Highly collaborative with proven success working in matrixed environments.
• Proficient and comfortable with using various software platforms including but not limited to PowerPoint, Excel, Word and Salesforce.

Benefits

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support you and your immediate family
• Travel perks