Own the full information collection process for every new Arryva property owner from signed agreement through completed handoff to the operations partner.
Reach out immediately upon signing, set clear expectations for what is needed, and collect all required property details including wifi credentials, access codes, gate and door entry instructions, utility locations, emergency contacts, house rules, and property-specific operational notes.
Maintain a complete and accurate property profile for each client and flag any missing information before handoff is initiated.
Build and manage automated reminder sequences that keep new owners moving through the onboarding checklist without requiring manual follow-up at every step.
Prepare and submit complete property packages to the operations partner once all required information has been collected and verified, ensuring every handoff is clean, complete, and on time.
Maintain a warm, professional, and proactive communication style with every new owner throughout the onboarding process, making them feel supported even when the process requires persistent follow-up.

2 or more years of experience in a coordinator, onboarding, customer success, or operations role, preferably at a startup or high-growth company
Demonstrated experience building or managing automated workflows and reminder sequences using tools such as Zapier, Make, n8n, or equivalent platforms
Strong organizational skills with the ability to manage multiple active onboardings simultaneously without losing track of details or missing follow-up windows
Clear, professional, and persistent communication style in writing with the ability to follow up repeatedly without alienating the person you are chasing
Comfort operating in ambiguity and building processes in an environment where the playbook is still being developed

Property Onboarding Coordinator

Key skills