Key skills
SQLLeadershipCommunication
About this role
Role Overview
- Lead key workflows for merchant fees, billing, payouts, and tax application for U.S. Enterprise New Verticals merchants.
- Own the Merchant Finance Product Roadmap, acting as the Product Operations partner.
- Design and improve processes and products to triage and resolve payment, invoicing, and tax issues.
- Support product builds from idea to launch with business cases and success metrics.
- Create and maintain clear internal documentation and communications.
Requirements
- 5-10 years of experience in strategy and operations, business operations, consulting, product operations, or similar analytical roles.
- Comfortable working with financial concepts like pricing, fees, discounts, taxes, and payouts.
- Ability to structure ambiguous merchant or payment problems and drive clear plans to resolve them.
- Experience working with data (e.g., spreadsheets or SQL).
- Clear communication skills in writing and meetings.
- Experience leading and influencing multiple teams and senior leadership.
Tech Stack
- SQL
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program