HR Advisory Services Manager

Role Overview

• Lead the end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments.
• Ensure consistent execution of the interactive process, including evaluation of restrictions, essential job functions, and reasonable alternatives.
• Partner with key leaders and stakeholders across the organization (ER Consultants, Legal, Facilities Management, etc.) and third-party on complex or high-risk matters.
• Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.
• Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult matters with executive savvy.
• Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.
• Support consistent policy interpretation and application of HR policies. Partners with Employee Relations or Legal on complex matters.
• Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.
• Audit cases and provide coaching and training to advisors via side-by-side coaching and development opportunities during investigations
• Manage a regular case volume support a few business lines directly
• Identify and lead forward thinking project-based work

Requirements

• Typically has six or more years experience in employee relations or as an HR Generalist or associated HR position
• Associate or Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree
• More than two years of managerial experience preferred.
• Expertise in handling or advising on complex employee relations matters
• Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues.
• Strong analytical skills and related ability to identify and interpret data and create/recommend solutions.
• Exceptional interpersonal, oral and written communication skills. Ability to communicate with all levels of employees and leadership, including Managing Committee.
• Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis.
• Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
• Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions.
• Project management or continuous improvement skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law