Store Manager

Role Overview

• Responsible for daily operations and profitability of one or more of the retail locations
• Serve and educate customers on the product portfolio by presenting options for products and/or services to customers that meet their needs
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
• Escalate issues to the District Director of Operations and Corporate Office if unable to resolve the issue directly with the customer
• Respond professionally and accurately to customers in response to general questions, customer applications, requests, sales, courtesy, and collection calls in accordance with federal regulations, and store operating procedures
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, and moving cash from secure safe to cash drawer
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
• Comply with federal and state regulations and Company policies and procedures
• Complete compliance trainings and quarterly I Agree timely
• Maintain store staff schedule and assist covering other stores within the district
• Support store staff to ensure excellent customer service and embodiment of sales culture
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district
• Other duties as assigned

Requirements

• High school diploma, GED, or equivalent experience
• 2+ years of experience with sales, customer service, and cash handling
• 1+ year of supervisory experience preferred
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
• Must have own personal reliable transportation in compliance with published policy and procedure
• Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities