Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making.
Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance.
Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable.
Manage handoffs, implementations, and follow-through across teams to ensure seamless execution of operational processes.
Lead or contribute to projects focused on improving processes, scaling systems, and enhancing operational effectiveness.
Create training materials, guides, and internal communications to support team understanding and adoption of processes and tools.
Partner with internal teams to investigate escalations, document feedback, and contribute to resolution strategies.
Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability.
Assist in preparing team meetings, project reviews, and business updates, ensuring clear communication and tracking of action items.

Minimum of 2+ years of experience in an operations role within an early-stage technology, healthcare, or similarly fast-paced environment.
2+ years of experience enhancing team or system efficiency through process analysis and strategic improvements.
Ability to manage multiple tasks and stay organized
Strong verbal and written communication skills; able to clearly convey complex information and collaborate effectively.
Demonstrated empathy and active listening skills, with the ability to balance compassion and professionalism.
Comfortable working cross-functionally across diverse teams and stakeholder groups.
Analytical mindset; ability to synthesize data and translate findings into clear, actionable insights.
Proficiency with tools such as Google Sheets, Mode, Looker and customer support platforms (e.g., Intercom, Kustomer, HelpScout)

Operations Specialist

Key skills