Continuously identify process improvement and sales training opportunities in partnership with business partners and Sales leadership.
Collaborate with Sales teams to implement and support self-service sales enablement for quote generation within established guidelines.
Offer field-level assistance for troubleshooting quoting errors and other issues.
Collaborate closely with Sales Ops and Deal Desk to oversee renewal opportunity and quote generation processes.
Lead pre-order booking review activities in SFDC and collaborate with Order Operations to ensure efficient processes and handoffs.
Support Order Operations dunning efforts by contacting customers with overdue balances to collect payment or escalate to internal teams for support.
Process account statement requests and answer email queries regarding account balances.
Maintain records of contacts and attempted contacts with delinquent account customers and progress towards collecting payment.
Coordinate orders from Tanium alliance partners with the Channel team.
Develop and deliver sales enablement tools such as Tidbits, SharePoint and Thursday Trainings for new Sales hires.

Bachelor's degree in Business Administration, Finance, or a related field and/or equivalent work experience.
2-4 years proven experience in sales support, deal management, or related roles.
Strong understanding of sales processes, methodologies, and best practices.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Analytical mindset with the ability to interpret data, identify trends and make data-driven decisions.
Experience in driving change and fostering a culture of continuous improvement.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Proficiency in Microsoft Office suite and CRM systems (e.g., Salesforce, CPQ).

Quoting Operations Analyst

Key skills