Develop and maintain effective relationships within existing customer portfolio to sustain and grow revenue and achieve growth targets through proactive client renewals, pricing optimization, and share of wallet opportunities.
Engage in continuous outreach with clients to uncover requirements using Know Your Client strategies and develop creative solutions to meet their needs.
Articulate value proposition and suite of products and services while addressing client escalations, objections, and concerns.
Maintain, nurture, and expand services offered to clients within assigned portfolio.
Maintain operating discipline using Salesforce.com including forecasting, relationship plans, and opportunity management.
Build and qualify opportunities to increase share of wallet and drive portfolio growth.
Collaborate with cross functional teams to execute Customer Engagement Plans and meet client objectives.
Act as liaison with Client Success and Operational Teams to deliver a superior client experience.

Post-Secondary Education required
BA/BS degree or equivalent
Minimum of 5 years in strategic relationship management or related role
Must be French/English bilingual
Strong financial and business acumen
Experience working with Salesforce.com or similar CRM
Demonstrated ability to identify and close opportunities within existing client portfolio
Excellent project management, organizational, and prioritization skills

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Relationship Manager, French/English Bilingual

Key skills