Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
Confident presentation skills
Desired hands-on experience in two or more of the following areas:
Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
Public Cloud: AWS, Azure, GCP, or Alibaba
Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
Config Mgmt: Terraform, Ansible, Puppet, Chef
CI / CD: Jenkins, Gitlab
Bonus Points:
Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
Previous experience using Datadog and/or other cloud monitoring tools (APM,
Infrastructure, Logs, Synthetics, NPM)
Previous experience with root-cause-analysis, troubleshooting, debugging

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Partner Solutions Architect – Pan-EMEA GSI

Key skills