Customer Service Representative

Role Overview

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner
• Provide accurate information regarding products, services, billing, and account-related concerns
• Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department
• Maintain accurate records of customer interactions in CRM or ticketing systems
• Process customer requests such as orders, refunds, or account updates
• Follow up with customers to ensure complete resolution and satisfaction
• Meet performance targets including response time, resolution time, and customer satisfaction (CSAT)
• Collaborate with internal teams to resolve complex issues
• Maintain a professional, empathetic, and customer-first approach at all times

Requirements

• Must be based in the United Kingdom (preferably Manchester or London)
• Must have a clear British English accent (native or near-native level required)
• Previous experience in customer service or a related role is preferred
• Strong verbal and written communication skills
• Good problem-solving skills and attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with CRM or ticketing tools
• Willingness to work flexible shifts if required