Medical Billing, Healthcare Administrative Virtual Assistant

Role Overview

• Process and manage medical billing activities.
• Submit, track, and follow up on insurance claims.
• Investigate unpaid, denied, or delayed claims.
• Monitor outstanding balances and support collection efforts.
• Track claim status and payment follow-ups.
• Assist with revenue recovery initiatives to improve practice collections.
• Generate billing, collections, and follow-up reports.
• Verify patient insurance eligibility and benefits.
• Conduct insurance verification checks prior to appointments.
• Coordinate provider credentialing with insurance payers.
• Maintain accurate payer and credentialing records.
• Assist with insurance-related inquiries and claim resolution.
• Conduct follow-up calls for missed appointments and no-shows.
• Re-engage inactive patients to improve retention.
• Schedule and coordinate patient appointments.
• Manage inbound and outbound patient communications.
• Provide professional and empathetic patient support.
• Direct patients to appropriate platforms including Headway, GoTherapy, and Clarity.
• Update and maintain patient records within the EMR.
• Provide administrative and back-office support.
• Coordinate with internal staff regarding patient and billing matters.
• Maintain accurate documentation and records.
• Manage communications through RingCentral.
• Support healthcare administrative projects and special assignments as needed.

Requirements

• Medical billing experience is required.
• Previous healthcare administration or medical office experience is strongly preferred.
• Experience with insurance verification and provider credentialing is highly preferred.
• Experience working as a Virtual Assistant: Preferred
• Medical degree or healthcare-related education: Preferred but not required
• Active medical license (RN, PT, Physician, etc.): Preferred but not required
• Experience with behavioral health, healthcare administration, nursing, or medical office operations is highly desirable.
• Experience with Tebra EMR/EHR systems is a plus.

Required Skills

• Strong medical billing and claims management experience.
• Insurance verification and eligibility checking expertise.
• Provider credentialing experience.
• Strong understanding of insurance processes, denials management, and claims follow-up.
• Excellent phone communication and patient interaction skills.
• Ability to quickly learn new healthcare software and workflows.
• Proficiency with RingCentral or similar communication systems.
• Strong organizational, administrative, and multitasking skills.
• Ability to work independently with minimal supervision.

Required Qualities

• Detail-oriented with exceptional accuracy.
• Reliable, dependable, and accountable.
• Self-motivated and proactive.
• Strong work ethic and professionalism.
• Excellent follow-through and consistency.
• Organized and capable of managing multiple priorities.
• Resourceful problem-solver.
• Results-driven with a focus on improving collections and patient retention.
• Professional, empathetic, and patient-focused communicator.

Non-Negotiable Requirements

• Strong medical billing experience.
• Comfortable handling insurance verification and credentialing processes.
• Exceptional attention to detail.
• Reliable and responsive work habits.
• Ability to work independently.
• Strong verbal and written communication skills.
• Comfortable making outbound patient follow-up calls.
• Ability to learn new systems quickly.
• Strong organizational and multitasking abilities.
• Healthcare industry experience is strongly preferred.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.