Product Manager

Role Overview

• Own and manage all technology products and platforms, including MyEden, HubSpot, Heartcore, DocuSign, Xero, Workable, and M365.
• Collaborate with stakeholders to align product strategy with organisational goals and ensure a seamless user experience for internal and external users.
• Develop, deliver and maintain a clear product roadmap, aligning all stakeholders and technology team members around priorities and the long-term technology strategy.
• Deliver workshops to analyse problems, propose solutions and define the business value and benefit of change.
• Manage and prioritise the product backlog, including epics, features, defects, and technical debt, ensuring lean and value-driven delivery.
• Ensure requirements and user stories are well structured, consider edge cases and predictable unhappy paths, and are delivered successfully against acceptance criteria.
• Chair Agile team meetings, confidently representing the product and backlog, and act as liaison between stakeholders, third parties, and technology teams.
• Participate in the deployment process to ensure new features and released seamlessly for end users.
• Act as the primary point of contact for technology-related queries, managing integrations, licensing, and vendor relationships.
• Drive integration and implementation of new systems and features across in-house and third party platforms.
• Manage service ticket allocation and resolution, communicate outcomes to end users, and analyse trends to prevent recurring issues.
• Agree platform performance KPIs and monitor and ensure their achievement.
• Stay informed on emerging technologies and best practices to continuously improve product offerings and user experience.

Requirements

• Product Manager / Business Analyst experience
• Bachelor’s degree in related discipline
• Knowledge of Agile processes and principles
• Understanding of how platform features / functions deliver business value
• Experience of requirements capture using Behaviour Driven Development (BDD) methods and managing product backlogs
• Experience of translating technical systems and constraints into understandable requirements
• Excellent client service and interpersonal skills with the ability to develop solid business stakeholder relationships and partnerships at senior management level
• Outstanding communication, presentation, and leadership skills
• Energetic with a positive, can-do attitude that inspires both internal and external users
• Excellent influencing skill with the ability to make things happen

Benefits

• Salary
• £50k to £60k (dependent on experience)
• Bonus: up to 17% of base salary based on performance metrics
• Significant investment in your learning and development
• Home working setup
• Hybrid working
• at least 2 days per week in office
• 28 days annual leave plus bank holidays
• Option to buy or sell 5 days of annual leave
• 3-day company shutdown between Christmas and New Year (reserved from annual leave)
• Private health insurance
• Group life assurance
• Wellbeing fund that contributes £25 per month towards an activity that promotes your mental or physical wellbeing
• Monthly pastoral 1:1 support