Triple Whale 🐳Remote
Customer Support Specialist
United States
Full Time
4 days ago
$50,000 - $65,000 USD
No Visa Sponsorship
Key skills
CommunicationCustomer Success
About this role
Role Overview
- Respond to customers across live chat and email support
- Understand the customer's outcome
- Be deeply fluent in Triple Whale, the ecommerce stack
- Investigate and troubleshoot technical and platform issues
- Use Moby as your copilot
Requirements
- 2+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role
- A technical mind
- An investigative, problem-solving mindset
- A real interest in customer outcomes
- Exceptional written and verbal communication
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements