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Technical Product Support Specialist, Enterprise at Triple Whale 🐳 | JobVerse
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Technical Product Support Specialist, Enterprise
Triple Whale 🐳
Remote
Website
LinkedIn
Technical Product Support Specialist, Enterprise
United States
Full Time
4 days ago
$65,000 - $80,000 USD
No Visa Sponsorship
Apply Now
Key skills
SQL
Jira
Communication
Remote Work
Customer Success
About this role
Role Overview
Respond to enterprise customers across live chat, email, and direct channels
Maintain deep knowledge of internal and customer resources
Investigate and resolve complex technical issues
Use Moby as your copilot
Coach enterprise customers and their agencies on best practices
Partner closely with the account team
Be a senior escalation point for Technical Product Support team
Spot patterns across tickets
Help the next customer by contributing to the knowledge base
Requirements
3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role
A technical mind with depth
SQL fluency is a strong plus
An investigative, problem-solving mindset
A real interest in customer outcomes
Composure under pressure
Exceptional written and verbal communication
Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.
Tech Stack
SQL
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Apply Now
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