Manage client relationships (both internal and external) as it relates to work assigned.
Ability to manage a high volume of individual air, hotel and rental car needs along with hotel credit card authorization needs prior to coaches arrival to camps.
Provide emergency and after-hours service to travelers, especially during peak client event months.
Coordinate communication of traveler itineraries and changes with client staff.
Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
Know and understand how to book hotels (both individual and groups) as well as an ability to handle and manage credit card authorizations prior to coaches arrival for camps.
Know and can book rental cars when needed.
Accurately and timely data management.
Remain informed of all airline rules and regulations and current affairs.
Maintain a professional working relationship with the clients while representing the Company.

Proven record of successful relationship building and maintenance
Knowledge of Sabre or similar GDS
Knowledge and experience of the airline industry
Individual and group booking experience and knowledge
Understanding of visa and country legal document requirements
Knowledge of general office PC-based programs, including Microsoft Office 365
Strong judgment and decision-making skills
Exceptional communication skills, both written and verbal.
Ability to produce accurate work under the stress of and meet ticketing deadlines.

Athletics Travel Manager, College Coaches Skills Camp

Key skills